1ecom Privacy Policy

1ecom is committed to protecting the privacy and personal data of every player who uses the 1ecom.vip platform. We recognise that Pakistani players entrust us with sensitive information — from CNIC details to mobile wallet credentials — and we take that responsibility with the utmost seriousness.

This Policy applies to all personal data processed by 1ecom in connection with the operation of the 1ecom betting and casino platform, including data collected through account registration, deposit and withdrawal transactions, gameplay activity, customer support interactions, and general browsing of the 1ecom.vip website.

This Policy is written in plain English to ensure that players across Karachi, Lahore, Islamabad, Faisalabad, and all parts of Pakistan can clearly understand how their data is handled. Where technical or legal language is unavoidable, we have provided explanations in straightforward terms.

If you have any questions about this Policy or wish to exercise your data rights, you can contact the 1ecom data support team at any time via the contact details provided in Section 14.

1ecom collects only the personal data that is necessary to operate a secure, compliant, and high-quality betting platform. The categories of data we collect are set out in the table below:

We do not intentionally collect sensitive personal data beyond what is described above. Where identity documents such as CNIC copies are submitted for KYC purposes, they are treated as a special category of data subject to heightened security and access controls.

1ecom collects personal data through the following channels and mechanisms:

• Direct Submission: When you register a 1ecom account, complete KYC verification, make a deposit or withdrawal request, contact our support team, or update your account profile, you directly provide us with personal data.
• Automated Technical Collection: When you visit 1ecom.vip, our servers automatically collect technical data including your IP address, device identifiers, browser type, and session metadata. This occurs via standard web server logging and session cookie technology.
• Payment Processor Confirmations: When you transact via JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank, our payment processors return transaction confirmation references to 1ecom. We do not receive or store your full payment credentials — only the transaction reference and status.
• Gameplay Activity Logging: Our gaming platform automatically records bet placement, game session data, win/loss outcomes, and session duration for the purpose of account management, responsible gaming monitoring, and dispute resolution.
• Customer Support Interactions: Communications via our 24/7 live chat, email correspondence to [email protected], or any other support channel are logged and retained as part of your support history.

1ecom does not purchase personal data from third-party data brokers or obtain personal data from social media platforms without your explicit consent.

1ecom uses your personal data only for the purposes set out below. We do not use your data for purposes that are incompatible with these stated purposes without first obtaining your consent or having a clear legal basis for doing so.

• Account Operation: To create, manage, and maintain your 1ecom player account, including processing login, managing balance, and enforcing account security.
• Age & Identity Verification: To verify that you meet the 21+ age requirement and to confirm your identity in accordance with our KYC obligations under our international gaming licence conditions.
• Transaction Processing: To process PKR deposits and withdrawals through your chosen payment method — JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank — accurately and securely.
• Regulatory Compliance: To meet our anti-money laundering (AML), counter-terrorism financing (CTF), and responsible gaming monitoring obligations as required under our licensing conditions.
• Platform Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, account takeovers, collusion, bonus abuse, and other prohibited conduct as described in our Terms & Conditions.
• Customer Support: To respond to your enquiries, resolve disputes, and provide the 24/7 live support service that Pakistani players rely on.
• Responsible Gaming: To monitor your usage patterns in support of responsible gaming obligations, enforce player-set limits and self-exclusion orders, and proactively identify players who may be experiencing gambling-related harm.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the performance, content, and features of the 1ecom platform — including the cricket betting, slot, and live casino sections.
• Marketing Communications: To send you promotional offers, bonus notifications, and 1ecom news where you have opted in to receive such communications. You may opt out at any time from within your account dashboard or by contacting support.

1ecom processes your personal data under the following legal bases:

• Contractual Necessity: The majority of data processing carried out by 1ecom is necessary for the performance of your player account agreement — including account registration, KYC, transaction processing, and dispute resolution. Without this processing, 1ecom cannot provide you with its services.
• Legal Obligation: Certain processing activities — particularly KYC identity verification, AML transaction monitoring, and responsible gaming record-keeping — are carried out to comply with legal and regulatory obligations under 1ecom's international gaming licence conditions.
• Legitimate Interests: 1ecom processes technical and usage data for fraud prevention, platform security, and service improvement on the basis of legitimate business interests, provided these interests are not overridden by your privacy rights.
• Consent: Where processing is not otherwise justified under the above bases — particularly in respect of optional marketing communications and non-essential analytics cookies — we will seek your explicit, freely given, and withdrawable consent before processing begins.

1ecom may share your personal data with the following categories of recipients under the conditions described:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive transaction data strictly necessary to process your deposit and withdrawal instructions. These providers operate under their own privacy and security obligations.
• Identity Verification Providers: Third-party KYC service providers may receive your identity documents and personal details to perform age and identity verification checks on our behalf. All such providers are contractually bound to process data only for the purpose of KYC verification.
• Gaming Platform Providers: Game content providers whose titles are hosted on the 1ecom platform may receive anonymised session data for technical performance and RNG certification purposes. No personally identifiable data is shared with game providers beyond what is strictly necessary for gameplay delivery.
• Regulatory & Law Enforcement Authorities: Where required by applicable law, court order, or regulatory demand, 1ecom may disclose personal data to relevant authorities. We will notify you of such disclosure where we are legally permitted to do so.
• Professional Advisers: Lawyers, auditors, and compliance consultants engaged by 1ecom may access personal data to the extent necessary for the provision of professional advice. All such advisers are bound by strict confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of 1ecom's business, personal data may be transferred to the acquiring entity subject to the same privacy protections described in this Policy.

All third parties with whom 1ecom shares personal data are required to implement appropriate technical and organisational security measures and are prohibited from using shared data for any purpose other than the specific purpose for which it was disclosed.

1ecom uses cookies and similar tracking technologies on the 1ecom.vip platform. Cookies are small text files placed on your device by your browser when you visit our site. The following categories of cookies are used:

1ecom does not use advertising cookies, retargeting pixels, or third-party social media tracking tools of any kind. You can manage or delete cookies through your browser settings at any time. Disabling strictly necessary cookies will affect your ability to log in and use the 1ecom platform.

1ecom retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the satisfaction of any legal, regulatory, accounting, or reporting requirements. The following retention periods apply as a general guide:

• Active Account Data: Retained for the full duration of your active 1ecom account relationship plus a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements under our licensing conditions.
• KYC & Identity Documents: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
• Transaction Records: All deposit and withdrawal records are retained for a minimum of five (5) years to satisfy financial record-keeping obligations.
• Customer Support Communications: Live chat transcripts, email correspondence, and support ticket logs are retained for three (3) years from the date of the interaction.
• Technical / Server Logs: IP access logs and session metadata are retained for a maximum of twelve (12) months unless a longer period is required for an active security investigation.
• Marketing Consent Records: Records of your marketing opt-in consent are retained for the duration of your account relationship and for one (1) year following opt-out, for compliance evidence purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with any individual player.

The specific security measures deployed by 1ecom include:

• Encryption: Personal and financial data is encrypted at rest using AES-256 encryption. All data transmitted between your browser or device and the 1ecom platform is protected by TLS 1.3, ensuring that your login credentials, payment details, and personal data cannot be intercepted in transit.
• Access Controls: Access to personal data within 1ecom's internal systems is restricted on a strict need-to-know basis. Only authorised personnel whose role requires access to specific categories of data are granted access. All internal access is logged and audited.
• Two-Factor Authentication: Player accounts support two-factor authentication (2FA) via one-time passwords (OTP) delivered to your registered Pakistani mobile number. 1ecom strongly recommends enabling 2FA on your account.
• Intrusion Detection: 1ecom's infrastructure is monitored 24/7 by automated intrusion detection systems that identify and respond to anomalous access patterns, potential DDoS activity, and attempted credential breaches.
• Third-Party Security Audits: 1ecom engages independent security specialists to conduct periodic penetration testing and security audits of the platform. Critical findings are remediated on a priority basis.
• Incident Response: In the event of a confirmed personal data breach that poses a risk to player privacy rights, 1ecom will notify affected players and relevant regulatory authorities without undue delay and in accordance with applicable legal obligations.

Whilst 1ecom implements all reasonable measures to protect your personal data, no internet transmission or electronic storage system is completely immune from risk. You also play an important role in protecting your data — please keep your 1ecom account password strong and confidential, and never share your login credentials with anyone.

As a 1ecom player, you have the following rights in respect of your personal data. These rights are available to all players regardless of location, and 1ecom is committed to honouring them without unnecessary delay:

• Right of Access: You may request a copy of all personal data held by 1ecom about you. We will provide this in a commonly used electronic format within 30 calendar days of your verified request.
• Right to Rectification: If any personal data held by 1ecom about you is inaccurate or incomplete, you have the right to request that it be corrected. For account details, many fields can be updated directly from your account dashboard.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing was unlawful. Note that certain data must be retained to comply with legal obligations (see Section 8) and cannot be erased on request.
• Right to Restriction: You may request that 1ecom restrict processing of your personal data in certain circumstances — for example, while the accuracy of data is contested, or pending resolution of an objection to processing.
• Right to Portability: Where processing is based on your consent or on a contractual basis, you may request that 1ecom provide your personal data to you in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing carried out on the basis of 1ecom's legitimate interests. You also have an absolute right to object to processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place prior to withdrawal.

To exercise any of the above rights, please contact the 1ecom support team via live chat or at [email protected]. We may ask you to verify your identity before processing your request. All requests will be responded to within 30 calendar days. For complex requests, this period may be extended by a further 30 days with prior notification.

1ecom employs age verification checks during the account registration process and through subsequent KYC procedures to identify and prevent underage access. If 1ecom becomes aware that personal data has been collected from an individual under the age of 21, we will promptly close the associated account, forfeit any balance in accordance with our Terms & Conditions, and securely delete the personal data collected.

Parents and guardians who believe that a minor in their care has registered a 1ecom account should contact us immediately via live chat or at [email protected]. We will treat all such reports with absolute priority.

The 1ecom.vip platform may from time to time contain references or links to third-party services, including payment provider portals such as the JazzCash and EasyPaisa apps. These third-party services operate under their own independent privacy policies, which 1ecom has no control over and accepts no responsibility for.

When you are redirected to a third-party payment gateway to complete a transaction, you are subject to that provider's privacy practices. 1ecom recommends that you review the privacy policies of JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank before conducting transactions through their platforms.

1ecom does not embed third-party social media widgets, advertising networks, or external tracking scripts on the 1ecom.vip platform. Your browsing activity on 1ecom is not shared with social media platforms unless you explicitly share content yourself.

1ecom reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or the features and services offered on the platform. The date of the most recent revision is displayed at the top of this Policy.

Where changes to this Policy are material — meaning they significantly affect your privacy rights or the way we process your personal data — 1ecom will notify you in advance via a prominent Platform notification and by email to your registered account address. The updated Policy will be effective from the date stated in the notification.

Where changes are non-material (such as minor editorial corrections or clarifications), they will take effect from the date of publication without prior individual notification. We encourage you to review this Policy periodically to stay informed of how 1ecom protects your data.

Continued use of the 1ecom platform following the effective date of any amended Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you should cease using the platform and may request account closure in accordance with Section 14 of our Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 1ecom handles your personal data, please do not hesitate to get in touch with our dedicated data support team. We are available 24/7 and our Pakistani agents typically respond within 3–5 minutes via live chat.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly from the 1ecom.vip platform dashboard
• Average Response Time: 3–5 minutes via live chat; within 24 hours via email
• Data Requests: Please include your registered account name and mobile number when submitting a data rights request so we can verify your identity promptly

All privacy-related correspondence is treated with strict confidentiality and is handled exclusively by authorised 1ecom personnel. We are committed to resolving all data-related enquiries fairly, transparently, and within the timeframes described in this Policy.